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Replacement Part Request
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Email
*
Name
*
First
Last
Where did you make your purchase?
*
123Stores
Amazon.com
Ashley Furniture
Benzara
BisonOffice
Goedeker's
Groupon
Hayneedle.com
Homedepot.com
Overstock.com
Vir Ventures
Wayfair.com
Walmart.com
Zulily.com
Other
Due to Wayfair’s policy, please contact their customer service directly from your Wayfair account page for all replacement parts requests.
Please provide your order’s tracking number
Shipping Address
*
Shipping Address Line 2 (optional)
City
*
State
*
Postal/Zip Code
*
Country
*
United States of America
Canada
France
Germany
Italy
Spain
United Kingdom
If you are living in Alaska, Hawaii, or outside of United States, our customer service representatives will contact you for shipping arrangements
Phone Number
Reason for replacement parts (dropdown list of all the reasons)
*
Damage
Defective
Missing Parts
Product Model Number
*
Please provide the model number. For example: 11192EX/BK
Product Color
*
Please provide the color of your product printed on the box. For example: Espresso
The model number can be found printed on the packaging or on the first page of your assembly instruction. Example:
Assembly Instruction Version Number
The version number can be found printed on the bottom right corner of your assembly instruction. Example:
Parts and Quantities Needed
*
Please provide the part number and part name based on the assembly instruction. For Example: Part A Top Panel, QTY 1
Purchase order number
Date of Purchase
Proof of Purchase
*
Click or drag a file to this area to upload.
Please upload a copy of your order confirmation/receipt
Please upload pictures as proof if you receive any damaged items
Click or drag files to this area to upload.
You can upload up to 3 files.
Please check this box to confirm that you have removed and inspected everything from the box, including any hidden compartments such as the back of the headboard.
Please check this box to acknowledge that if the replacement parts are not available, our customer service representatives will contact you for alternative solutions.
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