Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@furinno.com.

Shipping returns

To return your product, you should mail your product to: 5750 Brittmoore Rd #200, Houston, TX 77041, USA.

shipping and handling costs will be deducted from total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.  Return shipping charges are paid by customer. Returns shipped COD will be refused & fees incurred by the customer. Non-returnable items: Assembled and/or modified items.  Inspect all parts and confirm condition is acceptable and that all parts are present in the shipment prior to assembly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Returns shipped COD will be refused & fees incurred by the customer.

It is important to note that assembled and/or modified items are non-returnable.  Please inspect all parts and confirm condition is acceptable and that all parts are present in the shipment prior to assembly.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@furinno.com for questions related to refunds and returns.